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Our Warranty

Clear coverage, simple terms. Below is exactly what’s covered, what isn’t, and how to make a claim.

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Possum Proofing

24-month warranty against possum re-entry to the house and roof. This does not typically include the subfloor area, central heating ducts, or under-floor rooms unless otherwise specified.

Roof Repairs

24-month warranty on work and materials for roof repairs we complete.

Rodent Treatment

6-month warranty for the supply of bait. In some cases it is not feasible to entirely rodent-proof a house; we follow a three-prong approach: gap proofing, internal/external baits, and food control.

Live Capture & Release

Emergency removal only. No ongoing warranty (no proofing is performed during this service).

Scope of Possum Warranty

The possum warranty covers entry into the building (roof and house). It does not typically include roller doors, open garages, or carports unless explicitly included in the quoted scope.

Attached/duplex dwellings: If your property is a duplex, townhouse, or semi-attached dwelling, possum entry from the neighbouring property is not included and may require an additional quote to secure any attached dwellings.

What’s Covered

  • Possum re-entry to the house and roof via points we sealed (24 months).
  • Roof repair workmanship and materials (24 months).
  • Rodent bait supply (6 months) as part of our three-prong approach.
  • Replacement/repair of faulty materials we supplied.

What’s Not Covered

  • Subfloor area, ducts, under-floor rooms (unless specified).
  • Roller doors, open garages, and carports.
  • Entry from neighbouring properties in duplexes/attached dwellings.
  • New entry points created after our visit (storm damage, trades, renovations).
  • Works by other trades affecting our sealed areas (plumbing, solar, skylights, etc.).
  • Rodent return caused by uncontrolled food sources (chicken feed, pet food, compost).